Sometimes, you are unsatisfied with your order and you want to make an exchange. As long as an item is still in its original condition, we accept returns but is subject to the rules stated below:
- Returns are valid for only 7 days upon receiving your order. If returned after 7 days we may have to send it back to your default delivery address and ask you to cover the delivery costs.
- For items returned within 7 days upon confirming receipt, a rooomxix voucher equivalent to the cost of returned item will be issued to you.
- If the seal of a product such as underwear, socks and pierced jewelry has been tampered with or is broken, we will consider it ineligible for returns.
- If any unusual pattern of returns activity is noticed e.g we suspect someone is actually wearing their purchases and then returning them with the intention of getting a replacement or exchange, then we might have to deactivate the account and any associated accounts.