Welcome to the ROOOM19 website. As you have no doubt experienced with virtually all websites, your use of this Site is subject to certain terms and conditions of use (collectively “Terms”) set forth below. These Terms are important for both you and us as they create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business.
Rooom19 was created to offer clothing and fashion trends for those who can’t reach or afford designer products from their original stores. So in order to keep up with these trends, we sometimes offer alternative quality items that are inspired by designer brands but matches what you could get from an original store. This not only keeps our customers on trend, but allows us to keep the prices for these incredibly affordable.
By shopping with rooom19, you agree to take into consideration the information stated above before placing an order.
Products offered through the Website and/or the Social pages are only available for delivery to every country across the globe. At this time, we are unable to deliver to APO addresses, as well as freight companies.
AVAILABILITY OF PRODUCTS
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any monies that you might have paid.
If you have chosen the Pick-up in Store option, we reserve the right to subsequently notify you that the product(s) you have ordered are not available for the Pick-up in Store option; in such a case, you will be required to elect an alternate delivery method.
REFUSAL OF ORDER
We reserve the right to withdraw any product from the Website or Social Pages at any time and/or remove or edit any materials or content on the Website or Social Pages. While we will make reasonable efforts to process all orders, there may be exceptional circumstances that may require us to refuse to process an order after we have sent you an Order Confirmation; and we reserve the right to refuse to process an order at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from the Website or Social Pages, whether it has been sold or not, removing or editing any materials or contents on the Website or Social Pages or for refusing to process or accept an order after we have sent you the Order Confirmation.
WHEN TO CONTACT US
We always want to hear from our customers (especially if you feel we have let you down or could do better).
● Have any questions or feedback about this notice
● Want to exercise any of your rights as set out above, or have a complaint
Please do not hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.