Shipping policy

Order processing

All orders are processed within X to X business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped for delivery.
Domestic Delivery

Delivery fees for your order will be calculated and displayed at checkout.

We usually complete domestic deliveries to locations inside and outside Lagos within 24 hours and 1-3 working days respectively.
In-store Pickups

You can skip the delivery fees with free in-store pickup at our retail store outlets. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are X to X on [available days of the week]. Please have your order confirmation email and identification documents you when you come.
International Delivery

Shipping charges for your international deliveries will be calculated and displayed at checkout.

We usually complete international deliveries within 7-10 working days .

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ROOOM XIX is not responsible for these charges if they are applied and are your responsibility as the customer.

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