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Privacy Policy

PROTECTING YOUR PRIVACY

ROOOM19, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The ROOOM19 team members are customers themselves, of both ROOOM19 and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we protect Your Privacy, drop us a line at theroom19@gmail.com for all our services, the data controller — the company that is responsible for your privacy— is ROOOM19.com Limited

USE OF OUR WEBSITE AND/OR SOCIAL PAGES

You agree that:

  1. You may only use the Website and/or social pages to make legitimate inquiries or orders.
  2. You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
  3. You also agree to provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Privacy Policy for more information on how we use your personal information).
  4. If you do not give us all of the information that we need, we may not be able to complete your order.
  5. You will not attempt to interfere or interfere in any way with the Site’s network, or our networks, or related network security, or attempt to use the Site’s service to gain unauthorized access to any other computer system.
  6. You will not use the Site or Social pages to communicate, transmit, or post material that infringes on the intellectual property, privacy or publicity right of another person or entity. 
  7. You will not use the Site or Social pages to engage in conduct that would constitute a civil or criminal offense, or that otherwise violates any city, state, national or international law or regulation.
  8. By placing an order through the Website or Social pages, you represent and warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

    HOW WE USE YOUR INFORMATION

    We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

    Your name and contact details


    How we use your name & contact details

    Why?

    Deliver your purchases to you

    We have to do this to send you order. we do need your name and contact details to fulfil this

    Send you service messages by text, e-mail, such as order updates.

    We’ve got to do this so to tell you when your order is coming

    Sending you information by email, SMS, or post, about our new products and services

    To keep you up to date. We only send this with your permission

    Fraud prevention and detection

    To prevent and detect fraud against either you or ROOOM19 – absolutely essential

    Showing you Rooom19 adverts as your browse the web

    So you can see our latest products and deals

    Finding out what you, and other customers, like

    To ensure we are giving you what you want, and to stay ahead of the competition

Your payment information

This means your card’s security/CVV code, do not worry, we do not keep them.

How we use your payment information

Why?

Take payment, and give refunds (not assured)

It is important to get your payment information to fulfil your order with us.

Fraud prevention and detection

To prevent and detect fraud against either you or ROOOM19 –  absolutely essential

 

Your contact history with us

What you have said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve have to do this to keep up with you3, after all, you expect the best service from us

Train our staff

So that, when you contact us, you get the best possible customer service

 

Purchase history and saved items

What you have bought and what you have stored in your cart for another time

How we use your purchase history and saved items

Why?

Provide customer service and support, and handle returns

We’ve got to do this to give you the best service ever.

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

Information about your phone or laptop, and how you use our website.

Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How we use information about your phone or laptop, and how you use our website

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or ROOOM19 – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

 

You do not have to give us any of this personal information but if you do not, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  That is your choice – and we respect that.

We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

SHARING YOUR INFORMATION 

We do not, and will not, sell any of your personal data to any third party, we can only use information for marketing purpose with Parent company – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we  believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts who , who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and where you choose to use approved payment service by us.

We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

 

MARKETING MESSAGES

If you have said we can, we will send you marketing messages by email, SMS, to keep you aware of what we are up to and to help you see and find our products.

Please note that, as ROOOM19 comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at ROOOM19, for example new designers).

 

SEEING ADVERT FOR ROOOM19.COM ONLINE

We also engage in online advertising, also to keep you aware of what we are up to and to help you see and find our products.

Like many companies, we target ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of ROOOM19 (for example, your ROOOM19 search history, and the content you read on ROOOM19) or on ROOOM19 banners or ads, you have previously clicked on.

 

KEEPING YOUR INFORMATION

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you

 

YOUR RIGHTS

You have many rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you 
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages.

 

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

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Rooom19.com| Men's Clothes | Shop for Men's Fashion | ROOOM19 | Luxury Fashion| Luxury Clothing| Fashion and Style• ROOOM19 logo, back to the Home Page • Search

Discover the latest trends in men's fashion and style with ROOOM19. Shop the new range of men's luxury clothes, accessories, shoes, belts, bags and more. NAME IT, WE GOT IT. EVERYTHING! YES, EVERYTHING YOU WANT • GET 10% OFF EVERYTHING! • Luxury clothing • Party outfits • NEW-SEASON STYLES • GET UP TO 10% OFF NEW-SEASON STYLES • STYLE FEED • SHOP BY CATEGORY. SHOP ALL YOU WANT AND NEED. WE GOT YOU COVERED.



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