Support

FAQS

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.

What payment options do you have?
We accept card and transfer payments via paystack

  • We offer free shipping for deliveries within Lagos
  • For deliveries outside Lagos and Nigeria , the delivery cost is calculated on the checkout page as you are about to make the payment for your purchase (please note delivery cost is calculated based on the weight of your purchase, and your location )

  • Within Lagos: order will be delivered within 24 hours
  • Outside Lagos: order will be delivered within 1-3 working days
  • International deliveries: order will be delivered within 7-10 working days

If you are unhappy with your item for any reason at all, please return the item to us within 5 days of delivery Please see our shipping and returns policy page for full terms and conditions.

Once an order is placed we cannot cancel the order

Yes, we handle wholesale orders in-store. Please send an email to orders@rooomxix.com and we will be happy to assist.

We typically do not restock items that have sold out. We love to give our customers exclusive pieces and rather than restocking, we tend to create new products instead. If you like a certain product we recommend not waiting too long as there is a chance it will sell out.