FAQ

Purchase & Payment

What is the delivery time for orders placed on your website

Orders are usually processed and shipped within 1-3 business days subject to product availability and payment verification. Delivery time may vary during holidays and peak seasons.

Delivery within Lagos and its surrounding areas typically takes 24-48 hours.

Delivery time for other areas in Nigeria may vary based on the location and shipping option chosen and usually within 3-5 working days.

Delivery outside Nigeria may take 5-10 working days depending on the receiving country.

What are my shipping options?

We offer standard shipping and express shipping. Standard shipping uses reliable local courier services and takes 24-48 hours for delivery within Lagos. Express shipping takes 24 hours for delivery within Lagos

How much does shipping cost?

Shipping fees are calculated based on the weight of the order, shipping destination, and shipping option chosen.

What is your return policy?

In the event that an order is returned due to an error on our part, we will bear the cost of shipping. In other cases, the customer will be responsible for the cost of shipping for returns and exchanges or the customer can request for a pickup at our physical store.

Can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the tracking number on the website of the shipping carrier. This not applicable for orders within Lagos

What should I do if my order is damaged or incorrect?

If a customer receives a damaged or incorrect order, they should contact customer service within 3 business days of receiving the order. We will then arrange for a replacement as appropriate.

How do I use my store credit earned through your referral program?

Store credit earned through the referral program can only be used to pay for purchases in store. Simply provide the store credit code at checkout to apply the credit to your purchase.

Where can I find your physical stores?

Our physical stores are located at

Matis Brass Mall, 27 castle rock avenue, Osapa London, Jakande, Lekki, Lagos.

Morzi hotel, Plot 290, Etete Layout Ugbor, G.R.A., Benin City

How can I contact you for more information or support?

You can contact us at [insert email or phone number] for more information or support. Our customer service team is available [insert days and hours]

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